Insights
Field-tested thinking from the retail automotive business.
How high-performing dealerships decide between turn and gross on used vehicles, and the daily disciplines that produce both.
The steps to take before you let an AI vendor touch your DMS or CRM, from data hygiene and access control to a scoped pilot with real measurement.
A practical hiring and retention system for dealerships: real pay clarity, a schedule people can live with, a structured first 90 days, and leadership that gets measured.
A working guide to dealership fixed ops: the metrics that matter, the benchmarks to hold, and the operating principles that turn service and parts into net profit.
Service, parts and the service drive decide dealership profit and enterprise value. Operating principles, frameworks and warnings drawn from decades of retail automotive leadership.