Privacy Policy

What we collect

Account information you provide: your name, email address, and the dealership or group you represent.

Billing information, which is processed and stored by our payment processor. We do not store full card numbers.

Dealership details you choose to enter to personalize your answers, blueprints, and training, such as brands, volumes, staffing, and operating metrics.

Product usage information, including the questions you ask, so we can improve accuracy and reliability.

How we use it

To provide the service, tailor answers and content to your store, process payments, support your account, and improve the product.

We do not sell your information or make your dealership data available to unrelated dealerships. Within your organization, authorized leaders and coaches may view trainee practice transcripts, scores and progress according to their access rights. Authorized internal support staff may access information to provide support and maintain the service.

Your dealership information

Information you enter about your store is visible only to your own account and users you authorize. It is never published or used to answer another member's questions.

Voice and practice information

When you choose Talk, your microphone input is captured to recognize or transcribe your words. Browser speech recognition may use your browser's recognition provider; when that is unavailable, the recorded audio is sent to our transcription provider. Text is sent to our AI providers to generate customer responses and coaching, and customer-response text is processed to produce speech.

Roleplay microphone recordings are held temporarily for transcription and are not saved as audio files by Dealership Genius. Practice transcripts, scores, coaching, token counts and measured audio duration are saved for your practice history, authorized coaching and usage accounting. Providers process voice input to deliver the requested service; their processing and retention practices also apply.

The microphone starts only after you choose to use it and permit access. You can stop recording or use typing instead. Avoid speaking real customer names, contact details or sensitive financial information. Request account or practice-data deletion through support; we do not automatically delete real records without authorization.

Service providers

We use trusted providers for hosting, database and authentication, payment processing, email delivery, and AI processing. Each receives only what it needs to perform its function.

Retention and deletion

We keep your information for as long as your account is active. You may request deletion of your account and dealership information at any time by contacting us; some records are retained where required for tax and accounting purposes.

Security

Access is protected by authenticated accounts and per-account data isolation, and data is encrypted in transit.

Contact

For any privacy question or request, contact the account owner listed on your subscription or reach out through the address on our website.